Thank you for choosing STACK Solution !
These Terms of Service (“Terms” or “Agreement”) are an agreement between you (if signing as an
individual or the legal entity you represent) (“you,” or “Client,” which term shall mean the user of
the STACK Solution Services (defined below)), a Indian corporation with a principal address of
C-54,Sector-2, Noida Uttar Pradesh (India) (“STACK Solution”, “Company,” “us,” or “we,” as the
context requires) that governs your rights and obligations regarding your purchase and use of the
Services.
Please read the entire Agreement carefully because all of the terms are important and together create
a legal agreement that, once accepted by you, applies to you. IF YOU DO NOT AGREE TO THESE TERMS, DO
NOT SIGN UP AND DO NOT USE THE SERVICES. BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS
AND THE TERMS AND CONDITIONS SET FORTH IN OUR PRIVACY POLICY WHICH CAN BE FOUND AT Privacy Policy.
We reserve the right to change these Terms from time to time and your continued use of the Services
will signify your acceptance of any adjustment to these Terms (if you do not agree to the new terms,
you should discontinue using the Services). By using the Services, you represent that you are 18
years of age or older and agree to be bound by this Agreement or you are the parent or legal
guardian of a minor that has an account associated with yours and you are accepting this Agreement
on their behalf. Unless otherwise stated in a separately executed agreement, STACK Solution will not
provide ongoing or supplemental maintenance and support services for the Services.
1. Services
We are very pleased that you (“Client” or “you” as the context requires) have engaged STACK
Solution., a India, STACK Solution (“STACK Solution”, “Company,” “us,” or “we,” as the context
requires) to perform the services as set forth in a statement of work (or quote, as the case may
be), and any subsequent written statement of work, which may be electronically accepted (each a
“SOW” (also may be referred to as a “Quote”) and the work thereunder, the “Services”). This letter
agreement (the “Agreement”) is effective as of the last date of signature below (the “Effective
Date”). There are no physical products sold or provided under this Agreement. Client understands and
agrees that each Quote will be governed by this Agreement. Unless otherwise stated in a SOW, Company
will not provide maintenance and support services for the Services.
2. Orders, Term
Client shall purchase Services by delivering to Company a signed SOW (attached hereto as Exhibit A).
The term of each SOW shall be stated in the SOW. Each SOW hereunder shall terminate immediately upon
termination of the Agreement, unless otherwise agreed by Company. If, after completion of the
Services, we continue to perform services at your written request, the terms of this Agreement shall
be deemed renewed for so long as such additional services are being provided.
3. Fee
Subject to the terms and conditions of this Agreement, we have agreed upon the fee arrangement as
more specifically set forth on the applicable Quote. Each Quote will set forth the Services, price,
and any other information reasonably necessary for such engagement. Unless otherwise agreed by the
parties in writing, if services are required outside the scope of those set forth in a Quote, our
time will be billed at our then current hourly rates or Company-decided fixed price. All stated
prices are exclusive of any taxes, fees and duties or other amounts, including, without limitation,
value added and withholding taxes levied or based upon such charges, or upon this Agreement (other
than taxes based on the net income of Company). Client shall pay any taxes related to Services
purchased under this Agreement or Client shall present an exemption certificate acceptable to the
taxing authorities. Applicable taxes shall be billed as a separate item on the invoice, to the
extent possible. All fees made to Company by Client pursuant to the SOW is considered fully earned
by Company at time of payment and is nonrefundable for any reason whatsoever.
4. Payment Invoices
Unless otherwise set forth on a Quote, Client agrees to pre-pay Company the price stated on any
Quote, prior to the commencement of the applicable Services. Except as set forth herein or on the
applicable invoice, each invoice is payable upon receipt. Past due payments shall bear interest at a
rate of one percent (1.0%) per month and you shall be liable for all reasonable costs and expenses
(including, without limitation, reasonable attorney’s fees) incurred by us in collecting any past
due payments. If any amount is not paid when requested or if any invoice is not paid within fifteen
(15) days after the date of the invoice, then we reserve the right to discontinue providing Services
until all amounts past due are paid in full, and/or terminate immediately this Agreement and any
Quote. A Quote may require you to deliver an initial retainer, which will be applied to the fees for
Services. Upon exhaustion of the initial retainer, and each subsequent retainer, we may ask for an
additional retainer in an amount approximately equal to any anticipated additional charges and
expenses to be incurred.
5. Intellectual Property, Licenses, and Work for Hire
Upon payment in full to Company of allQuote Fees and fullfillment of requirements contained in this
Agreement, all assignable right, title, and interest to the Services (for clarity, not including
Company’s Pre-Existing Works and Third-Party Materials) will become the property of the Client, and
all of Company’s title and be deemed a “work made for hire” for copyright purposes. Provided,
however, Company is herewith granted an irrevocable, non-exclusive license to utilize any creative
elements, the contents of which Company shall determine in its sole discretion, contained in the
Services for commercial use in its business development efforts and marketing materials. Nothing
contained in this Agreement shall be deemed to transfer, convey or assign to Client any of Company’s
rights in any Intellectual Property Rights (defined below), software, or other information
(collectively, the “Pre-Existing Works”) which was previously owned by Company prior to the
provision of Services furnished hereunder and/or created independently and without reference to any
materials or information of Client; provided, however, that if and to the extent any Pre-Existing
Works are or have been provided to Client as part of the creative elements contemplated by this
Agreement, in connection with the foregoing grant of the rights to the creative elements, upon
payment of all applicable Quote Fees in full, Company grants to Client a revocable, royalty-free
license in and to Company’s Pre-Existing Works, to use and display same in conjunction with said
creative elements. For the purposes of this Agreement, “Intellectual Property Rights” means any and
all registered and unregistered rights granted, applied for, or otherwise now or hereafter in
existence under or related to any patent, copyright, trademark, trade secret, database protection,
or other intellectual property rights laws, and all similar or equivalent rights or forms of
protection, in any part of the world.
6. Milestone Based Services
A Quote may be for Services provided on a milestone-completion basis. Company shall notify Client by
email, text message, telephone call, and/or other electronic means of Company’s completion of a
milestone or Service. Client has two (2) calendar days from Company notifying the completion of the
milestone or Service (“Acceptance Period”) via email, text message, telephone call, and/or other
electronic means to either accept or decline the completed milestone or Service. Client’s failure to
notify Company during the Acceptance Period via email, text message, telephone call, and/or other
electronic means signifies Client’s acceptance of the completed milestone or Services. If Client
declines the completed milestone or Service within the Acceptance Period, Client must provide
details as to what and how the Services do not conform to the Quote. Company shall address any such
non-conformance in a timely manner. Company shall compile an action plan to correct any
non-conformance and the process for acceptance detailed herein shall be repeated until such time as
all non-conformances have been resolved. Acceptance may not be declined due to defects in Services
or creative elements that do not represent a material non-conformance with the requirements of the
Quote. For clarity, if Client fails to notify Company via email of any non-conformity with the
Services during the Acceptance Period, the parties agrees that Client accepts the Service and hereby
waives its right to claim Client did not receive the requested Services or such Services are
non-conforming or not received. The foregoing sentence shall be applicable to circumstances,
including, but not limited to, any chargeback, requests for reversal of funds, or disputes that
Client makes to a credit card company, banks, or other financial institutions for a full or partial
repayment of any fees paid to Company covered under this Agreement or Quote.
7. Change Management Procedures
It may become necessary to amend a Quote for reasons including, but not limited to, the following:
(i) changes to the statement of work and/or specifications for the Services, (ii) changes to the
milestone invoice or payment schedule, (iii) changes to the project schedule due to unavailability
of resources which are beyond either party’s control, and/or, (iv) technical conditions not
previously identified. In the event either party desires to change a Quote, the following procedures
shall apply:
- The party requesting the change will deliver a “Change Request” to the other party by email. The
Change Request will describe the nature of the change, the reason for the change, and the effect
the change will have on the scope of work, the project schedule and costs.
- A Change Request may be initiated either by Client or by Company for any changes to the Quote.
The parties will evaluate the Change Request and negotiate in good faith the changes to the
Services and additional fees, if any, required to implement the Change Request. If both parties
agree to implement the Change Request, both parties will sign the Change Request, indicating the
acceptance of the changes by the parties.
- Upon acceptance of the Change Request and prepaying any additional Service fees associated
therewith, said Change Request will be incorporated into, and made part of, the applicable
Quote.
- Company is under no obligation to proceed with the Change Request until such time as the Change
Request has been agreed upon in writing by both parties (which may be by email).
Whenever there is a conflict between the terms and conditions set forth in a fully executed Change
Request and those set forth in the original Quote, or previous fully executed Change Request, the
terms and conditions of the most recent fully executed Change Request shall prevail.
8. Termination
Either party has the right to terminate this Agreement or any Quote for any reason, including the
ending of Services that are already underway, upon written notice to the other. In the event of
Company’s termination of the Agreement or any SOW, Client shall pay Company for all Services
performed under the affected SOWs up to the effective date of termination at the agreed upon prices,
fees and expense reimbursement rates. In the event of Client’s termination of the Agreement or any
SOW by Client, Company will retain all previously paid fees by Client corresponding to the affected
SOW, and Client shall pay any remaining fee associated with the Services performed under the
affected SOWs up to the effective date of termination at the agreed upon prices, fees and expense
reimbursement rates within two (2) calendar days of the effective date of termination.
9. Archived / Inactive Projects
Your project will be marked as archived/ inactive if you have not responded/ replied to company’s
emails/ calls/ text messages about the Services for more than 30 days without any prior notice.
Thirty percent (30%) of the total decided project fee will be charged by the company to reactivate
your project and resume working on it. A new project’s timeline/ deadline will be shared by the
company after projects reactivation.
10. Publicity
Unless the Company has agreed in writing with Client to the contrary, you agree that we may use your
name, logo and a general description of the Services performed in our business development efforts
and materials. Additionally, from time to time, Company may request a testimonial from you. The
foregoing provision shall survive the termination or expiration of this Agreement.
11. Non-Solicitation
The parties acknowledge that Company’s employees, contractors, sub-contractors and staff members are
valuable assets of Company (collectively, “Company Personnel”). Accordingly, unless otherwise agreed
to in writing, during the Term and one (1) year thereafter, Client agrees not to solicit, hire,
offer to hire, subcontract, or otherwise do business with any Company Personnel (including direct or
indirect employment, such as through a temporary staffing firm or on a freelance basis) or otherwise
induce any Company Personnel to terminate, and/or otherwise alter the terms of, his or her
relationship with Company. As a material inducement to our making introductions or other efforts by
us, you agree that you shall not, directly or indirectly, participate, solicit, initiate, or
encourage dealings with any Company Personnel to whom you were introduced by us with regard to any
Services without the prior written consent and participation of us, and shall not in any way,
directly or indirectly, circumvent your obligations to us, or our rights under this Agreement.
Further, you agree that should a Company Personnel contact you during the Term or one (1) year
thereafter, you shall immediately notify us of such contact and instruct the Company Personnel to
contact us directly. Therefore, you agree that Company shall be entitled to injunctive and other
equitable relief without bond or other security in the event of such breach in addition to any other
rights or remedies, which the Company may possess or be entitled to pursue.
12. Independent Contractor; Taxes
The parties to this Agreement recognize and agree that each is operating as an independent contractor
and not as an agent of the other. This Agreement shall not constitute a partnership, joint venture,
agency relationship, fiduciary relationship or other joint enterprise among the parties and neither
party can be bound by the other to any contract, arrangement, or understanding except as
specifically stated herein. Each party shall be responsible for the acts, negligence and omissions
of its employees, agents, servants and subcontractors. Company shall have sole responsibility of
payment due in relation to all withholding, payroll and employment taxes, workers compensation,
insurance premiums, and all other taxes and charges incidental to rendition of such services
hereunder.
13. Third-Parties
- Third-Party Materials. The Services may include or operate in conjunction with materials and
information, including documents, data, know-how, ideas, methodologies, specifications,
software, content, and technology, in any form or media, in which a third-party owns
Intellectual Property Rights (“Third-Party Materials”). We may identify to you Third-Party
Materials we included in or that are required for use with the Service. All Third-Party
Materials are provided pursuant to the terms and conditions of the applicable third-party
license agreement; Client shall comply with all such third-party license agreements. Company
does not monitor nor have any control nor input over the Third-Party Materials. ALL THIRD-PARTY
MATERIALS ARE PROVIDED “AS IS” AT THE TIME OF THAT THE SERVICES ARE PROVIDED AND ANY
REPRESENTATION OR WARRANTY OF OR CONCERNING ANY THIRD-PARTY MATERIALS IS STRICTLY BETWEEN CLIENT
AND THE THIRD-PARTY OWNER OR DISTRIBUTOR OF THE THIRD-PARTY MATERIALS. COMPANY HEREBY DISCLAIMS
ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, REGARDING THE FUNCTIONALITY,
PERFORMANCE, AND COMPLETENESS OF THE THIRD-PARTY MATERIALS. We shall have no liability
whatsoever arising from or relating to your use of Third-Party Materials. Any use of Third-Party
by you is entirely at your own risk and discretion, and you should ensure that you are familiar
with and approve of the terms on which tools are provided by the relevant third-party providers.
Any breach by Client of this Section will be deemed a material breach of this Agreement.
- Third-Party Links. Certain content available via the Services may include hyperlinks from third
parties. Third-party links on our site may direct you to third-party Websites and/or services
that are not affiliated with us. We are not responsible for examining or evaluating the content
or accuracy, and we do not warrant and will not have any liability or responsibility for any
third-party materials or Websites and/or services, or for any other materials, products, or
services of third parties. We are not liable for any harm or damages related to the purchase or
use of goods, services, resources, content, or any other transactions made in connection with
any third party with whom you connect via the Services or our site. Please review carefully the
third party’s policies and practices and make sure you understand them before you engage in any
transaction. Complaints, claims, concerns, or questions regarding third-party products should be
directed to the third-party.
14. Confidentiality
- Definition of Confidential Information. “Confidential Information” is information that, whether
or not in writing, that is not generally known in the industry in which Company or Client is
engaged. Confidential Information includes, but is not limited to, information related to trade
secrets, programs, business plans, inventions (whether patentable, patented or not), processes,
formulas, existing or contemplated products, technical data, services, technology, concepts,
computer programs, source code, plans, studies, techniques, designs, specifications, patterns,
contracts, pricing, ideas, presentations, and business information, and including information
related to any research, development, manufacture, purchasing, engineering, know-how, sales or
marketing methods, competitive analyses, methods of doing business, Client lists, or Client
usages or requirements. Notwithstanding the foregoing Confidential Information does not include
information that (i) is publicly available or in the public domain at the time disclosed; (ii)
is or becomes publicly available or enters the public domain through no fault of the recipient;
(iii) is rightfully communicated to the recipient by persons not bound by confidentiality
obligations with respect thereto; (iv) is already in the recipient’s possession free of any
confidentiality obligations with respect thereto at the time of disclosure; (v) is independently
developed by the recipient; (vi) is approved for release or disclosure by the disclosing Party
without restriction; (vii) is disclosed in response to an order of a court or other governmental
body, provided that the Party making the disclosure pursuant to the order will first have given
notice to the other Party and made a reasonable effort to obtain a protective order; (viii) is
otherwise required by law or regulation to be disclosed; or (ix) is disclosed to establish a
Party’s rights under this Agreement, including to make such court filings as it may be required
to do.
- Ownership of Confidential Information. The Parties acknowledge that during the performance of
this Agreement, each Party will have access to certain of the other Party’s Confidential
Information or Confidential Information of third parties that the disclosing Party is required
to maintain as confidential. Both Parties agree that all items of Confidential Information are
proprietary to the disclosing Party or such third party, as applicable, and will remain the sole
property of the disclosing Party or such third party.
- Mutual Confidentiality Obligations. Each Party agrees as follows: (i) to use Confidential
Information disclosed by the other Party only for the purposes described herein; (ii) that such
Party will not reproduce Confidential Information disclosed by the other Party, and will hold in
confidence and protect such Confidential Information from dissemination to, and use by, any
third party; (iii) that neither Party will create any derivative work from Confidential
Information disclosed to such Party by the other Party; (iv) to restrict access to the
Confidential Information disclosed by the other Party to such of its personnel, agents, and/or
consultants, if any, who have a need to have access and who have been advised of and have agreed
in writing to treat such information in accordance with the terms of this Agreement; and (v) to
return or destroy all Confidential Information disclosed by the other Party that is in its
possession upon termination or expiration of this Agreement.
15. General Provisions
-
Governing Law and Venue. For any claim, cause of action, or dispute you have against us
that
arises out of or relates to these Terms or Services, you agree that it will be resolved
exclusively in the state and federal courts located in the county and State of New York. You
also agree to submit to the personal jurisdiction of either of these courts for the purpose of
litigating any such claim, and that the laws of the State of New York will govern these Terms
and any claim, without regard to conflict of law provisions.
- Class Action Waiver. Any proceeding to resolve or litigate any dispute in any forum will
be
conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard
as a class action or in any other proceeding in which either party acts or proposes to act in a
representative capacity. No proceeding will be combined with another without the prior written
consent of all parties to all affected proceedings. You also agree not to participate in claims
brought in a private attorney general or representative capacity, or any consolidated claims
involving another person’s account, if we are a party to the proceeding. YOU ARE GIVING UP YOUR
RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE
AGAINST US INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL
ARBITRATIONS.
- Survival. The respective rights and obligations of the parties to this Agreement shall
survive
any termination of Company’s services to the extent necessary to the intended preservation of
such rights and obligations.
- Entire Agreement. This Agreement is the complete agreement between the parties concerning
the
subject matter of this Agreement and replaces any prior oral or written communications between
the parties, except as agreed between the parties. There are no conditions, understandings,
agreements, representations, or warranties expressed or implied, that are not specified herein.
This Agreement may only be modified by a written document executed by the parties hereto.
- Cap on Monetary Liability. In no event shall Company, its respective affiliates,
officers,
directors, employees, agents or suppliers be liable for any special, incidental, indirect or
consequential damages, or lost revenue, lost profits, or lost or damaged data, whether arising
in contract, tort (including negligence), or otherwise, even if Client has been informed of the
possibility thereof. Company disclaims and Client waives, all liability arising from third party
service providers, including website hosting companies, which may be providing services to
Client (the foregoing waiver does not preclude Client from pursuing its claims directly with any
such third party). All liability of Company, its affiliates, officers, directors, employees,
agents and suppliers collectively for claims arising under this Agreement or otherwise howsoever
arising shall be limited to the amount paid by Client to Company pursuant to the relevant Quote
during the one (1) month preceding the event or circumstances giving rise to such liability.
This limitation of liability is cumulative and not per-incident (i.e., the existence of two or
more claims will not enlarge this limit). The limitation of liability shall not apply to any
breach of any license or indemnity obligation hereunder.
- Indemnity. Client shall indemnify, defend, and hold Company, and its officers, directors,
employees, successors and assigns (“Indemnified Parties”) harmless from and against any and all
losses, damages and costs (collectively, “Claims”), incurred by, borne by or asserted against
any of the Indemnified Parties to the extent such Claims in any way relate to, arise out of or
result any actual or alleged infringement or misappropriation of any patent, copyright,
trademark, trade name, trade secret or other proprietary or intellectual property right by any
materials or software provided by Client pursuant to this Agreement. Client shall also
indemnify, defend, and hold Indemnified Parties harmless from and against any and all Claims,
incurred by, borne by or asserted against any of the Indemnified Parties to the extent such
Claims in any way relate to, arise out of Client’s breach of any of the representations,
obligations, or warranties set forth by Client in this Agreement.
- Disclaimer. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN, THE SERVICES ARE PROVIDED
“AS
IS” AND COMPANY HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR
OTHERWISE, AND COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF
DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY OF
ANY KIND THAT THE THE SERVICES OR RESULTS OF THE USE THEREOF, WILL MEET CLIENT OR ANY OTHER
PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE
OR WORK WITH ANY SOFTWARE SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF
HARMFUL CODE, OR ERROR-FREE.
To the extent an implied warranty cannot be disclaimed, such warranty is limited in duration to
the applicable express warranty period. Client’s sole and exclusive remedy for breach of
warranty shall be, at Company’s option, re-performance of the services, or termination of this
Agreement or the applicable Quote and return of the portion of the service fees paid to Company
by Client for such non-conforming services.
- Assignment. Neither this Agreement nor any right or obligation under this Agreement shall
be
assigned by Client without Company’s prior written consent, which will not be unreasonably
withheld or delayed. Any attempted assignment shall be void and of no effect.
- No Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties
hereto and
their authorized successors and assigns. Nothing herein, express or implied, is intended to or
shall confer upon any person or entity, other than the parties hereto and their authorized
successors and assigns, any legal or equitable right, benefit or remedy of any nature whatsoever
under or by reason of this Agreement.
- Attorneys’ Fees. In any suit or proceeding relating to this Agreement the prevailing
party will
have the right to recover from the other its costs and reasonable fees and expenses of
attorneys, accountants, and other professionals incurred in connection with the suit or
proceeding, including costs, fees and expenses upon appeal, separately from and in addition to
any other amount included in such judgment. This provision is intended to be severable from the
other provisions of this Agreement, and shall survive expiration or termination and shall not be
merged into any such judgment.
- Force Majeure. Except for the obligation to pay monies due and owing, neither party shall
be
liable for any delay or failure in performance due to events outside the defaulting party’s
reasonable control, including, without limitation, acts of God, earthquakes, labor disputes,
industry wide shortages of supplies, actions of governmental entities, riots, war, terrorism,
fire, epidemics, pandemics, or delays or failures of common carriers or other circumstances
beyond its reasonable control. The obligations and rights of the defaulting party shall be
extended for a period equal to the period during which such event prevented such party’s
performance.
- Notices. All notices under this Agreement shall be in writing and shall be sent by email
to the
respective email addresses provided on the Quote.
- Severability. In the event any provision hereof, or the application thereof in any
circumstances, is held to be invalid, illegal or unenforceable by a final or unappealable order,
decree or judgment of any court, the provision in question shall be deemed replaced with a valid
and enforceable provision most closely reflecting the intent and purpose of the original
provision within the jurisdiction of such court and the Agreement shall otherwise remain in full
force and effect in such jurisdiction and in its entirety in other jurisdictions.
- No Waiver. The waiver by either party of any right provided under this Agreement shall
not
constitute a subsequent or continuing waiver of such right or of any other right under this
Agreement.
- Mutual Non-Disparagement. The parties agree that neither it nor any of its respective
agents,
officers, key employees or directors, will in any way publicly disparage, call into disrepute,
defame, slander or otherwise criticize the other party or any of their services, in any manner
that would damage the business or reputation or otherwise degrade the other party’s reputation
of such other parties, their services in the business or the community or in the entertainment
industry.
- Employees. The employees of Company shall throughout the Term of this Agreement be deemed
employees of Company for all purposes, and shall not be deemed to be employees or agents of
Client for any purpose. Company shall assign the individuals (if any) requested by Client to
perform the Services. For the term of this Agreement and for one (1) year thereafter, each party
agrees not to employ any employee of the other party.